Refund policy

 

We offer refunds or exchanges on most undamaged items purchased online or in-store within 14 days of the delivery or in-store purchase date. For items purchased with the ‘pick-up’ option, this 14-day period begins on the day you collect your order. Items must be posted back within the returns window.

To qualify for an exchange or refund, the item(s) must be unworn, clean, unwashed, and in perfect condition, with all garment tags attached and in their original packaging. Refunds will be issued via the original payment method. Please try on items with care.

If you decide to return an item, it must meet these condition requirements. Items returned in a non-sellable condition (e.g., tags removed, visibly worn, or damaged) cannot be refunded and will be returned to you at your own cost. If returning part of a set, the entire set must be returned in perfect condition to qualify for a refund. Your refund will be processed within 10 working days of us receiving your return.

Unfortunately, we do not offer free returns. If a refund is issued, any original shipping costs will be deducted from the refund amount.

We are unable to offer returns on the following:

• Made-to-order Donegal Tweed pieces
• Bespoke or bridal orders
• Tailored suits, jackets and trousers
• Sale items or items where a promotional code has been applied
  

 

Making a Return

All returns must be initiated through our online returns portal.

You have 14 days from the date of fulfilment (delivery or collection) to register an eligible return, and a further 14 days to send the item back to us once your return has been approved.

To start a return, please visit:
https://returnsportal.shop/kindred-of-ireland

Once submitted, your return will be reviewed against our eligibility criteria. If approved, you will receive instructions on how to send your item back to us.

Returns that are not registered through the portal, or that fall outside the stated timeframes, will not be accepted.

Please note that items returned outside the return window, without tags, visibly worn, or in any other unacceptable condition will not qualify for a refund. In these cases, you will need to arrange for the item(s) to be sent back to you at your own expense.

Cancelling Orders

Due to our sustainably driven, made-to-order production model, our team works quickly to cut, sew, and ship orders. We can only modify or cancel an order if it is within 24 hours of purchase. If a cancellation is processed, card transaction fees will be deducted.