Shopping & Ordering

Q: Do you offer made-to-order pieces?
A: Yes, Kindred specialises in made-to-order garments to promote sustainability and reduce waste.

Q: How long does it take to process a made-to-order piece?
A: It usually takes 2-3 weeks to process, craft, and dispatch a made-to-order piece.

Q: What payment methods do you accept?
A: We accept most major payment methods, including major credit cards, AMEX, Apple Pay, PayPal, and Kindred gift cards.

Q: Can I request alterations or customisations?
A: Absolutely, as all our pieces are made to order, we offer alterations and customisations. You can leave a note at checkout with your measurements, or else email 'info@kindredofireland.com' for more information. You can read our size guide here (link to size guide page). 

Shipping & Delivery

Q: What are your shipping options?
A: We send all orders expedited and tracked. Shipping rates vary based on location.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Please note that customs charges may apply.

Q: How can I track my order?
A: Once your order has been dispatched, you'll receive an email with tracking information.

Returns & Exchanges

Q: What is your return policy?
A: We offer returns on most of our pieces, with bespoke and tailored pieces not being eligible for return. Sale items or items where a discount code has been applied are not eligible for return. You can read more about our return policy here.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team via our specific email address 'orders@kindredofireland.com'. 

Product Information

Q: What is beetled linen?
A: Beetling is an ancient process that gives linen a unique, textured finish. We're the only brand using this fabric for clothing.

Q: How do I care for my Kindred garment?
A: Please refer to the care instructions on the product page or the care label within the garment.

Partnership with Flourish NI

Q: Tell me more about your partnership with Flourish NI.
A: We collaborate with Flourish NI to create special pieces, with a portion of the proceeds supporting anti-trafficking initiatives.

Q: Where does the 10% of profits go?
A: The profits that we donate to Flourish NI go specifically to support their 'Sew & Skill' programme. You can read more [here](Kindred x Flourish page).

Q: Why do you call it a partnership?
A: While we give 10% of our profits to Flourish, we have a much deeper connection with them. We collaborate with their Sew & Skill team to create 'Kindred X Flourish' products. We have a dream that one day these clients will work in-house for Kindred.


Q: How can I stay updated about Kindred?
A: Follow us on social media and subscribe to our newsletter to stay up-to-date with the latest news, releases, and events.

Q: Do you offer gift cards?
A: Yes, Kindred gift cards are available for purchase and make a perfect gift for any occasion.