FAQs
Shopping & Ordering
Q: Do you offer made-to-order pieces?
A: Yes, Kindred specialises in made-to-order garments to promote sustainability and reduce waste.
Q: What is 'made-to-order'?
A: Central to our ethos is our Made-to-Order model, an approach that resonates deeply with our commitment to both craftsmanship and sustainability. Opting for this model allows us to stay true to our artisanal roots and make full use of local skills, resulting in pieces that are as unique as the individuals who wear them. By only producing what is needed, we eliminate excess stock and minimise waste, thus aligning our practices with our core values of sustainability.
The Made-to-Order model serves many purposes. It not only enables us to offer pieces tailored to fit, but also lets us contribute to the local community by employing homegrown skills. Far from being a drawback, we believe the waiting period actually enriches the customer experience. The anticipation that builds while awaiting your custom piece enhances the emotional connection you have with it, knowing that skilled artisans are meticulously crafting a garment destined to become a treasured part of your wardrobe.
Q: How long does it take to process a made-to-order piece?
A: It usually takes 2-3 weeks to process, craft, and dispatch a made-to-order piece.
Q: What payment methods do you accept?
A: We accept most major payment methods, including major credit cards, AMEX, Apple Pay, PayPal, and Kindred gift cards.
Q: Can I request alterations or customisations?
A: Absolutely, as all our pieces are made to order, we offer alterations and customisations. You can leave a note at checkout with your measurements, or else email 'info@kindredofireland.com' for more information. You can read our size guide here.
Shipping & Delivery
Q: What are your shipping options?
A: We send all orders expedited and tracked. Shipping rates vary based on location.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Please note that customs charges may apply.
Q: How can I track my order?
A: Once your order has been dispatched, you'll receive an email with tracking information.
Returns & Exchanges
Q: What is your return policy?
A: We offer returns on most of our pieces, with bespoke and tailored pieces not being eligible for return. Sale items or items where a discount code has been applied are not eligible for return. You can read more about our return policy here.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team via our specific email address 'orders@kindredofireland.com'.
Product Information
Q: What is beetled linen?
A: Beetling is an ancient process that gives linen a unique, textured finish. We're the only brand using this fabric for clothing.
Q: How do I care for my Kindred garment?
A: Please refer to the care instructions on the product page or the care label within the garment.
Partnership with Flourish NI
Q: Tell me more about your partnership with Flourish NI.
A: We collaborate with Flourish NI to create special pieces, with a portion of the proceeds supporting anti-trafficking initiatives.
Q: Where does the 10% of profits go?
A: The profits that we donate to Flourish NI go specifically to support their 'Sew & Skill' programme. You can read more here.
Q: Why do you call it a partnership?
A: While we give 10% of our profits to Flourish, we have a much deeper connection with them. We collaborate with their Sew & Skill team to create 'Kindred X Flourish' products. We have a dream that one day these clients will work in-house for Kindred.
Miscellaneous
Q: How can I stay updated about Kindred?
A: Follow us on social media and subscribe to our newsletter to stay up-to-date with the latest news, releases, and events.
Q: Do you offer gift cards?
A: Yes, Kindred gift cards are available for purchase here and make a perfect gift for any occasion.